Getting quotes as a customer
Step 1 — Tell us about the job
Pick your category — plumbing, electrical, mechanics, air con, cleaning, pest control, handyman, gardening or painting — and describe what you need done. Add photos or a short video if it helps explain the problem.
Takes about two minutes and goes out to the local network instantly.
Tip: Detailed descriptions and clear photos attract more competitive quotes from the best providers.
Step 2 — Local pros send you quotes
Your request goes to verified local businesses. They see your job suburb — but not your name, phone number or address. Your contact details stay private until you decide who you want to hire.
Quotes arrive in your dashboard showing you the price, timing, and business ratings. You'll be notified as every new offer lands.
Step 3 — Compare, chat, negotiate
Got questions? Message any business directly through our secure portal. Ask about timing, clarify scope, or negotiate the final price. All communication happens in one place without revealing your personal phone number.
Step 4 — Accept and exchange details
Found the right pro? Hit Accept. We instantly reveal your name, address, and phone number to that business so they can confirm the final booking. There is no booking fee — this is completely free for everyone.
Once you accept, the business commits to the price and timing in their quote. You pay the business directly on the day of the job.
The customer flow at a glance
| Step | What happens | Cost |
|---|---|---|
| 1. Post your job | Describe it, add photos | Free |
| 2. Receive quotes | Local pros respond within hours | Free |
| 3. Compare & chat | Message businesses, negotiate | Free |
| 4. Accept & hire | Details exchanged instantly | Free |
| 5. Job done | Pay the business directly | Quoted Price |
Getting jobs as a business
Step 1 — Claim your profile
Setup your profile for free. We verify your ABN and trade licenses to give you the 'Verified Pro' badge, building instant trust with customers.
Step 2 — Receive job requests
When a customer posts in your category and area, you're notified instantly. See description, photos, and suburb. No lead fees, ever.
Step 3 — Send your quote
Quote through your dashboard: your price, what's included, and timing. Customers compare and chat with you directly.
Step 4 — Get hired
When a customer accepts your quote, you get their full contact details instantly. No platform commissions or extraction fees.
Step 5 — Complete work & rank up
Do the job and get paid directly. Reviews from real bookings help push your profile up the rankings for future jobs.
Zero fees for businesses
A Fairer Marketplace
Nothing. No lead fees. No subscriptions. No lock-in contracts. No credits.
We've built Helpious to support the local trade community. By removing lead fees, we allow you to price your work fairly without having to pass on platform costs to your customers.
Our Model: Helpious is a community-first service. We only succeed when our local businesses win and our customers find reliable help.
Questions about the platform
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For businesses
Claim your profile for free and start receiving matched jobs instantly.
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