Privacy Policy

Last updated: May 2024

At Helpious, your privacy is a core priority. We built this platform to empower people with clear information, not to monetize their personal data.

1. Our Commitment to Data Integrity

Helpious is designed to be usable without an account. You can browse thousands of questions and answers without ever providing us with a single piece of personal information. We do not sell, rent, or trade user data to third parties.

2. Information We Collect

Direct Submissions

If you ask a question or report an error, we collect the text of the message and your email (if provided) to notify you of updates.

Account Information

If you create an account, we store your name, email, and any profile information you choose to provide.

Expert Data

For verified experts, we collect professional credentials and identity verification documents (like ABNs).

Technical Logs

We collect anonymous usage patterns to improve site performance and security (IP address, browser type, etc.).

3. How We Use Your Information

To provide and improve our knowledge base services.
To notify you when a question you asked is answered.
To verify the authenticity of professional expert contributors.
To detect and prevent malicious activity or platform abuse.

4. Data Security

We use industry-standard encryption and security protocols provided by Google Cloud (Firebase) to ensure your data is stored safely. Access is strictly limited to authorized personnel and is only used for the purposes outlined in this policy.

5. Your Rights

You have the right to:

Request a copy of the data we hold about you.
Request the deletion of your account and all associated data.
Withdraw consent for email communications at any time.

Questions?

If you have any questions about our privacy practices, please reach out to our data protection officer.