1. Our Commitment
Helpious Australia ("Helpious", "we", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we handle personal information to facilitate a fair marketplace for local services. By using our platform, you consent to the collection and use of information as described herein.
2. Information We Collect
For Homeowners
- Authentication: Name and email for your portal.
- Project Scope: Suburb and service description.
- Visuals: Uploaded photos or job videos.
- Secure Contact: Encrypted mobile number.
For Professionals
- Identity: Trading name and ABN details.
- Verification: Trade licenses and insurance.
- Public Data: Hours and service areas.
- Performance: Customer review history.
3. The Privacy Shield
Helpious is built on the principle that your contact details should remain yours until you are ready to share them.
Our Protocol
When you post a job, only your description, suburb, and media are shown to businesses. Your full name and phone number are never revealed during the quoting phase.
This information is only decrypted and shared with the single professional whose quote you choose to accept. This prevents unwanted cold calls and marketing spam.
6. Access & Deletion
You have the right to access, correct, or request deletion of your information at any time. Homeowners can delete accounts in portal settings. Business owners should contact support.
Contact Privacy Officer
Email Privacy@helpious.com for all inquiries. We respond within 48 business hours.
Helpious Australia • ABN 59 660 763 086 • Northern Territory