1. Our Commitment
Helpious Australia ("Helpious", "we", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we handle personal information to facilitate a fair marketplace for local services. By using our platform, you consent to the collection and use of information as described herein.
2. Information We Collect
For Homeowners
- Authentication: Name and email for your portal.
- Project Scope: Suburb and service description.
- Visuals: Uploaded photos or job videos.
- Secure Contact: Encrypted mobile number.
For Professionals
- Identity: Trading name and ABN details.
- Verification: Trade licenses and insurance.
- Public Data: Hours and service areas.
- Performance: Customer review history.
3. The Privacy Shield
Helpious is built on the principle that your contact details should remain yours until you are ready to share them.
Our Protocol
When you post a job, only your description, suburb, and media are shown to businesses. Your full name and phone number are never revealed during the quoting phase.
This information is only decrypted and shared with the single professional whose quote you choose to accept. This prevents unwanted cold calls and marketing spam.
What this does not mean: the Privacy Shield protects customers, not business listings. A business's own public phone number and address may still appear on its profile and in search listings, because the business chooses to publish them. Only a customer's name and phone number are held back until that customer accepts a quote.
4. Access & Deletion
You have the right to access, correct, or request deletion of your information at any time. Homeowners can delete accounts in portal settings. Business owners should contact support.
Contact Privacy Officer
Email Privacy@helpious.com for all inquiries. We respond within 48 business hours.
5. AI Features & Data
When you use an AI feature — for example, drafting a job description from a photo, or a tradie drafting a quote reply — the text you provide, and the photo if you attach one, is sent to Meta's Model API so the model can draft the suggestion. AI features only run when you tap them; nothing is sent automatically.
Before anything is sent, we strip out personal details: names, phone numbers, email addresses, and street addresses (only your suburb is ever included), and photos are re-encoded so location data stored in the photo file is removed.
We use Meta's Standard tier only. Meta states that content sent through its Standard services is not used to train its AI models. We never use Meta's discounted Contributor tier, which does permit training use.
What Meta does with content it receives is governed by Meta's own terms, not ours. Meta may keep content for as long as needed to run the service, comply with the law, and for safety, security, abuse, and policy review, and it may review content automatically or by a person for those purposes. Meta does not state a fixed retention period, and Standard service is not a zero-retention service. You can read Meta's terms here: Meta Model API Terms of Service and Meta Model API Data Commitments.
AI output is always a suggestion. You can edit or discard it before anything is posted or sent, and the manual form always works without AI.
Helpious Australia • ABN 59 660 763 086 • Northern Territory